Privacy policy

Tide and Times Alliance Inc.
Last Updated: 28 March 2026

1. Our commitment to privacy

Tide and Times Alliance Inc. (TATA) is committed to protecting the privacy of our donors, volunteers and beneficiaries. This policy outlines how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

We only collect information that is reasonably necessary for our activities. This may include:

  • Contact details – Name, address, email and phone number.

  • Donation details – Payment information and donation history. (We do not store full credit card numbers.)

  • Volunteer information – Qualifications, background checks and emergency contacts.

  • Sensitive information – Only with your consent, we may collect information regarding health, ethnicity or religious beliefs if relevant to our services.

3. How we collect information

We collect personal information directly from you when you:

  • make a donation through our website

  • sign-up for our newsletter

  • apply to volunteer or work with us

  • interact with us on social media or via email.

4. Use and disclosure of your information

We use your information to:

  • process donations and issue tax receipts

  • keep you updated on our programs and fundraising appeals (direct marketing)

  • manage our volunteer and staff records

  • comply with legal and regulatory obligations.

We will never sell or lease your personal information. We only disclose it to third parties (like mail houses or secure payment gateways) who help us operate, or where required by law.

5. Direct marketing and opting out

If you receive marketing or fundraising communications from us, you can opt out at any time by clicking the ‘unsubscribe’ link in our emails or contacting us directly at info@tideandtimes.org.au

6. Data security and storage

We take reasonable steps to protect your information from misuse, loss and unauthorised access. This includes:

  • using secure servers and encryption (SSL) for online donations

  • limiting internal access to personal data to authorised staff only

  • destroying or de-identifying information when it is no longer required.

7. Anonymity

Where possible and lawful, you have the right to interact with us anonymously or using a pseudonym (e.g. making an anonymous donation). However, this may prevent us from issuing a tax-deductible receipt.

8. Accessing and correcting your information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate. To do so, please contact our Privacy Officer (see below).

9. Overseas disclosure

We use service providers (such as cloud storage or email platforms) that may be located overseas. We take steps to ensure these providers protect your privacy.

10. Changes to this privacy policy

We may update this policy from time to time. Any changes will be posted on this page, which we encourage you to review periodically. Your continued use of the online community after any changes signifies your acceptance of the updated policy.

11. Contact us and complaints

If you have questions or wish to lodge a complaint about a privacy breach, please contact:

Tide and Times Alliance Inc.
Email: info@tideandtimes.org.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au